This video training outlines the basics of the job and contains tips that will help even experienced personnel become better dispatchers.

Topics:
Handling Calls
Controlling the call
Calming the caller
Questioning the caller
The dispatcher's role in officer survival

Types of Callers
Dealing with different kinds of callers.

Types of Calls
Car accident
Fire
Domestic violence
Burglary in progress

Pitfalls
What NOT to do.

Stress
Handling the stress of the job.

Includes instructor's guide with detailed information on how to handle real-life situations and dispatcher procedure manual describing responses to more than one hundred different situations, from Aircraft Crashes to Wire Down.

Video Segment Times: 24:15, 20:15, 12:50, 12:10